User Manual For Public User (Cremation)
Step 1: Homepage (Menu)
Step 2: Information About Cremation
Step 3: Online Registration For
Cremation
Step 4: Cremation Booking Schedule
Step 5: Applicant Details
Step 6: Deceased Details
Step 7: Next-Of-Kin Details
Step 8: Confirmation Page
Step 9: Confirm Transaction Page
Step 10: Payment Page
Step 11: Acknowledgement Of Payment
Step 12: Printing Of Acknowledgement Of Payment
Step 1 Homepage
Choose
"Cremation" (As shown in Diagram 1) if you wish to make a
cremation booking.
Diagram 1. Homepage for Public User
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Step 2 Important
Information About Cremation
Read through the ‘Important Information on Cremation’ page which provides you with important details on:
·
the
documents required for cremation application process,
·
the
coffin size,
·
the
collection of cremated remains and
·
rules
and regulations
Diagram 2. Important information for Cremation session
applications.
· Click ‘I Agree’ if you agree with the conditions.
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Step 3 Online Registration For Cremation
Fill in the details in the
application page as shown in Diagram 3.
Fields marked with asterisk (*) are mandatory.
Diagram 3. Online
registration for Cremation session
·
Enter
Death Certificate No. and Cremation Permit No.
·
Enter
the Death Certificate Date in the DD/MM/YYYY format. Alternatively you can click on the calendar icon next to the
field to open the calendar and select a date.
·
If
the death certificate is not issued in Singapore, enter the Cremation Permit
No. issued in Singapore by Port Health Office and the Cremation Permit Date
given.
·
If
it is issued in Singapore, click on the check box provided. The Death Certificate No. and Death
Certificate Date will automatically be reflected as the Cremation Permit No.
and Date.
·
Select
the religion of the deceased.
·
Click
on the ‘Next’ button to continue.
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Step 4 Cremation Booking
Schedule
You are now required to select a
cremation session. (Refer to Diagram
4).
Diagram 4. List of
available Cremation sessions
·
The
Crematoria for which bookings can be done are listed as shown in the diagram.
·
Available Cremation
Sessions for the next 7 days from application date, including application date will be listed. To select a date, click on the Cremation
Date drop-down list.
·
Click
on the “Cremation Fee” link to view the Cremation Fee details.
·
Click
on the “Refresh” link to get the current status on the available
sessions for the selected cemetery.
·
Click
on the “Previous” button to go back to Application page.
·
Click
on the “Next” button to continue.
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Step 5 Applicant Details
Fill in the applicant details as
shown in Diagram 5. Fields marked with
asterisk (*) are mandatory.
Diagram 5 Applicant
Details page.
·
Only
valid Singapore NRIC numbers should be entered in the NRIC No. field. The NRIC number should be in S9999999X
format.
·
Enter
your Contact No.
·
Select
your relationship with the Deceased.
·
Enter
your email address.
·
If
you are the Next-of-kin to the deceased, select the checkbox. Selecting this
option will automatically file the Applicant details as the Next-of-kin.
·
Enter
your address. You may simply enter the
postal code and select ‘Click here to Get Address’. This will automatically
call out the details associated to the postal code such as Block/House No,
Street, etc. Enter the other details such as Floor and Unit number. If your address is not in the given format or if your address is not automatically populated,
enter the full address in the Non-Standard Address textbox.
·
Click
on the “Next” button to continue.
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Step 6 Deceased Details
Fill in the deceased
details as shown in Diagram 6. Fields
marked with asterisk (*) are mandatory.
Diagram 6. Deceased Details page.
·
Only
valid Singapore NRIC numbers should be entered in the NRIC No. field. The NRIC number should be in S9999999X
format.
·
The
Birth Date and Death Date should be entered in DD/MM/YYYY format. Alternatively, click on the calendar icon
next to the field to open the calendar and select a date.
·
The
description field for cause of death is a required entry. Please enter description as shown in the
Death Certificate.
·
Click
on the “Next” button to continue.
·
Note: Payment information is based on the
deceased Birth and Death date, and it should be entered correctly for the
accurate calculation of payment.
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Step 7 Next-Of-Kin Details
Fill in the next of kin details
as shown in Diagram 7.
Diagram 7 Next-Of-Kin Details page.
·
If
the Next-of-Kin option was selected while entering the “Applicant Details”, the
Applicant details will automatically display as first Next-of-Kin. Otherwise
the first Next-of-Kin details should be entered at this page.
·
It is an option to enter the second Next-of
Kin-details.
·
Check
whether the entered Next-of-Kin details are correct and click on the “Next”
button to proceed.
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Step 8 Confirmation Page
A confirmation page will
display. Verify all the details and
click “Confirm” to proceed. For
amendments, please click “Previous” to amend.
Diagram 8. Confirmation
page.
·
Verify
the Payment details, Cremation session, applicant, deceased and Next of Kin
details on the page. If the fee and GST
amount are not correct, then check the deceased age (Date of Death, Date of
Birth) entered on the earlier pages.
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Step 9 Confirm Transaction Page
Once application has been confirmed, you will have to now select the payment mode. (Refer to Diagram 9).
Diagram 9. Confirm
Transaction Items page.
·
Presently,
eNets Debit is the only mode of payment available, and it is selected by
default.
·
After
verifying all details and are ready to make payment, click on the “Compute
Payment” button.
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Step 10 Payment Page
Verify the payment mode.
Diagram 10.
Confirm Payment page.
·
Click
on the “Pay Now” button to make payment. This will bring you to the payment gateway where the payment is
made using the bank interface. The
payment is made for the total amount shown.
Partial payment or different modes of payments are not allowed.
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Step 11 Acknowledgement Of Payment
Once payment has been successfully made, the “Acknowledgement of
Payment” page will be displayed. Refer
to Diagram 11.
Diagram
11. Acknowledgement of payment page
·
When
you see this page, it means that the payment and booking/application has been successful.
·
The
receipt number is shown on this page together with the rest of the important
application details.
·
Quote
the “Registration No” shown on the first line to refer to the
booking/application when you approach the counter at the booking office.
·
Click
on the “Print Acknowledgement of Payment” button to open a printable
version of the acknowledgement of payment. Print the page for future reference.
·
To
start a new booking/application, click on the “New Transaction” button.
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Step 12 Printing Of Acknowledgement Of Payment
Diagram 12.
Acknowledgement of payment.
·
Click
on the “Print” button to print the Acknowledgement of Payment.
·
Click
“Close” button to close the pop-out browser window.
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