User Manual For Public User (Burial)
Step 1 :
Homepage (Menu)
Step 2 :
Information About
Burial
Step 3 :
Online
Registration For Burial
Step 4 :
Burial Booking
Schedule
Step 5 :
Applicant Details
Step 6 :
Deceased Details
Step 7 :
Next-Of-Kin
Details
Step 8 :
Confirmation Page
Step 9 :
Confirm
Transaction Page
Step 10 :
Payment
Page
Step 11 :
Acknowledgement
Of Payment
Step 12 :
Printing
Of Acknowledgement Of Payment
Step 1 Homepage
Choose
“Burial” (As shown in Diagram 1)
if you wish to make a burial booking.
Diagram 1. Homepage for Public User
[ Top ]
Step 2 Information About Burial
Read through the ‘Important Information
on Burial’ page which provides you with important details on:
·
the documents required for burial
application
·
important
terms and conditions of lease
·
the
coffin size and
·
rules
and regulations
Diagram 2. Important information for burial session
applications.
·
Click “I Agree” if you agree with the
conditions.
[ Top ]
Step 3 Online Registration For Burial
Fill in the details in the application page as shown in Diagram 3. Fields marked with asterisk (*) are mandatory.
Diagram 3.
Online registration for burial session
·
Enter
Death Certificate No. and Burial Permit No.
·
Enter
the Death Certificate Date in the DD/MM/YYYY format. Alternatively you can click on the calendar icon next to the
field to open the calendar and select a date.
·
If
the death certificate is not issued in Singapore, enter the Burial Permit No.
issued in Singapore by Port Health Office and the Burial Permit Date given.
·
If
it is issued in Singapore, click on the check box provided. The Death Certificate No. and Death
Certificate Date will automatically be reflected as the Burial Permit No. and
Date.
·
Select
the religion of the deceased.
·
Click
on the “Next” button to continue.
·
Note: Please choose the correct
religion that the deceased belongs to, as this will change the list of
cemeteries and the cost of burial plot.
[ Top ]
Step 4 Burial
Booking Schedule
You are now required to select a
burial session. (Refer to Diagram 4).
Diagram 4.
Selecting Burial session’s date and time.
·
Cemeteries
listed in the Cemetery field are based on the deceased religion selected
earlier in Step 3. The sessions shown
in the table are for the selected
cemetery in the Cemetery field.
To select a different cemetery, click on the Cemetery drop-down list.
·
For
each of those cemeteries listed, available burial sessions for the next 7 days
from application date, including the application date will be listed. To select
a date, click on the Burial Date drop-down list.
·
Click
on the “Burial Fees” link to view the Burial Fee Details.
·
Click
on the “Refresh” link to get the current status on the available
sessions for the selected cemetery.
·
If
the cemeteries listed are not matching with the religion of the deceased, then
click on the “Previous” button to go back to Step 3.
·
Click
on the “Next” button to continue.
[ Top ]
Step 5 Applicant Details
Fill in the applicant details as
shown in Diagram 5. Fields marked with
asterisk (*) are mandatory.
Diagram 5.
Applicant Details page.
·
Only
valid Singapore NRIC numbers should be entered in the NRIC No. field. The NRIC number should be in S9999999X
format.
·
Enter
your Contact No.
·
Select
your relationship with the Deceased.
·
Enter
your email address.
·
If
you are the Next-of-kin to the deceased, select the checkbox. Selecting this
option will automatically file the Applicant details as the Next-of-kin.
·
Enter
your address. You may simply enter the
postal code and select ‘Click here to Get Address’ This will automatically call
out the details associated to the
postal code such as Block/House No, Street, etc. Enter the other details such
as Floor and Unit number. If your
address is not in the given format or if your address is not automatically
populated, enter the full address in the Non-Standard Address textbox.
·
Click
on the “Next” button to continue.
[ Top ]
Step 6 Deceased Details
Fill in the deceased details as
shown in Diagram 6. Fields marked with
asterisk (*) are mandatory.
Diagram 6.
Deceased Details page.
·
Only
valid Singapore NRIC numbers should be entered in the NRIC No. field. The NRIC number should be in S9999999X
format.
·
The
Birth Date and Death Date should be entered in DD/MM/YYYY format. Alternatively, click on the calendar icon
next to the field to open the calendar and select a date.
·
The
description field for cause of death is a required entry. Please enter description as shown in the
Death Certificate.
·
Click
on the “Next” button to continue.
·
Note: Payment information is based on the
deceased Birth and Death date, and it should be entered correctly for the
accurate calculation of payment.
[ Top ]
Step 7 Next-Of-Kin
Details
Fill in the next Of kin details
as shown in Diagram 7. Fields marked with asterisk (*) are
mandatory.
Diagram 7. Next
Of Kin Details page.
·
If
the Next-of-Kin option was selected while entering the “Applicant Details”, the
Applicant details will automatically display as first Next-of-Kin. Otherwise
the first Next-of-Kin details should be entered at this page.
·
It is an option to enter the second Next of
Kin details.
·
Check
whether the entered Next of Kin details are correct and click on the “Next”
button to proceed.
[ Top ]
Step 8 Confirmation
Page
A confirmation page will
display. Verify all the details and
click “Confirm” to proceed. For
amendments, please click “Previous” to amend.
Diagram 8.
Confirmation page.
·
Verify
the Payment details, burial session, applicant, deceased and next of kin
details on the page. If the fee and GST
amount are not correct, then check the deceased religion and the deceased age
(Date of Death, Date of Birth) entered on the earlier pages.
[ Top ]
Step 9 Confirm
Transaction Page
Once application has been
confirmed, you will have to now select the payment mode. (Refer to Diagram 9).
Diagram 9.
Confirm Transaction Items page.
·
Presently, eNets Debit is the only mode of payment
available, and it is selected by default.
·
After
verifying all details and are ready to make payment, click on the “Compute
Payment” button.
[ Top ]
Step 10 Payment Page
Verify the payment mode.
Diagram 10.
Confirm Payment page.
·
Click
on the “Pay Now” button to make payment. This will bring you to the payment gateway where the payment is
made using the bank interface. The
payment is made for the total amount shown.
Partial payment or different modes of payments are not allowed.
[ Top
]
Step 11 Acknowledgement
Of Payment
Once payment has been
successfully made, the “Acknowledgement of Payment” page will be
displayed. Refer to Diagram 11
Diagram
11. Acknowledgement of payment page
·
When
you see this page, it means that the payment and booking/application has been
successful.
·
The
receipt number is shown on this page together with the rest of the important
application details.
·
Quote
the “Registration No” shown on the first line to refer to the
booking/application when you approach the counter at the booking office.
·
Click
on the “Print Acknowledgement of Payment” button to open a printable
version of the acknowledgement of payment. Print the page for future reference.
·
To
start a new booking/application, click on the “New Transaction” button.
[ Top ]
Step 12 Printing Of Acknowledgement Of Payment
Diagram 12.
Acknowledgement of payment.
·
Click
on the “Print” button to print the
Acknowledgement of Payment.
·
Click
“Close” button to close the pop-out browser window.
[ Top ]