Terms & Conditions of Use


Public User

Registered Funeral Director

Terms & Conditions for Use of the Online Application for Burial, Cremation, Niche and Coffin Permit – Public User


Please read these terms and conditions carefully. By accessing to the online applications here, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not continue with the online application.

The National Environment Agency (referred hereafter as “NEA”) reserves the right to review and amend any of the terms, conditions, disclaimers, policies etc at any time in our sole discretion without any notice to you. We further reserve the right to publish any other terms, conditions, disclaimers, policies etc on to this online application. Any amendment, modification or addition shall take effect on the date specified by us. In the event of any inconsistency between the provisions stated below and such other terms, conditions, disclaimers, policies etc, we have the right to decide which (or any part thereof) will prevail and/or exclude the application of any of them (or any part thereof). Any decision of the NEA under this clause shall be final and conclusive and binding on you.

By accessing and using this online application, you agree that Singapore law shall govern such access and you agree to submit to the exclusive jurisdiction of the Singapore courts. In addition, you agree that in any legal proceedings, you shall not dispute the authenticity or accuracy of any statements, confirmations, records, acknowledgements, information recorded or produced from this online application.


Payment

Payment is compulsory for bookings/applications made online from this online application. Payment will be via eNets Debit i.e. the applicant will need to have an internet banking account with any of the following banks:

You represent and warrant that
  1. the eNets Debit information you supply is true, correct and complete
  2. the charges you incur will be honoured by your bank
  3. you shall pay the charges you incur including all applicable fees.

You will need to print out the acknowledgement of payment which will be generated after payment is made.


Data Accuracy

In carrying out the online application, you agree to provide true, accurate, current and complete information about yourself, the deceased and the next-of-kin as prompted by the online application form. NEA shall not be held responsible if the applicant/next-of-kin cannot be contacted as a result of any untrue, inaccurate, outdated or incomplete data provided by you.

All applications for burial, cremation, niches and coffin permits are non-transferable. NEA reserves the right to reject any bookings/applications without refund if the deceased details provided by you during the online application are not in accordance with the Death Certificate.


Indemnity

The applicant agrees to indemnify and hold harmless the National Environment Agency against any legal suits, claims, damages, expenses or costs (including those asserted by third parties) arising directly/indirectly from the online applications for burial, cremation, niches or coffin permits made here.


Disclaimer

NEA does not make any warranty or representation that your use of, or access to this online application will be uninterrupted, timely, secure, free of bugs, free from human tampering or intervention, free from virus or other malicious, destructive or corrupting code, programme or macro, free from transmission errors or otherwise error-free or that there will not be any defects or deficiencies in the online application.

NEA also does not make any warranty or representation as regards the security of this online application and its contents, the access to use of your information captured in or made available through to this online application or use of your information captured in or made available through this online application or accuracy, reliability, completeness or suitability of any information contained in, made available by or exchanged through this online application. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantibility, satisfactory quality and/or fitness for a particular purpose is given in conjunction with this online application.

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Terms & Conditions for Use of the Online Application for Burial, Cremation, Niche and Coffin Permit – Registered Funeral Director


Please read these terms and conditions carefully. By accessing to the online applications here, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not continue with the online application.

The National Environment Agency (referred hereafter as “NEA”) reserves the right to review and amend any of the terms, conditions, disclaimers, policies etc at any time in our sole discretion without any notice to you. We further reserve the right to publish any other terms, conditions, disclaimers, policies etc on to this online application. Any amendment, modification or addition shall take effect on the date specified by us. In the event of any inconsistency between the provisions stated below and such other terms, conditions, disclaimers, policies etc, we have the right to decide which (or any part thereof) will prevail and/or exclude the application of any of them (or any part thereof). Any decision of the NEA under this clause shall be final and conclusive and binding on you.

By accessing and using this online application, you agree that Singapore law shall govern such access and you agree to submit to the exclusive jurisdiction of the Singapore courts. In addition, you agree that in any legal proceedings, you shall not dispute the authenticity or accuracy of any statements, confirmations, records, acknowledgements, information recorded or produced from this online application.


Payment

Payment is compulsory for bookings/applications made online from this online application. Payment will be via eNets Debit i.e. the applicant will need to have an internet banking account with any of the following banks:

You represent and warrant that
  1. the eNets Debit information you supply is true, correct and complete
  2. the charges you incur will be honoured by your bank
  3. you shall pay the charges you incur including all applicable fees.

You will need to print out the acknowledgement of payment which will be generated after payment is made.


Data Accuracy

In carrying out the online application, you agree to provide true, accurate, current and complete information about yourself, the deceased and the next-of-kin as prompted by the online application form. NEA shall not be held responsible if the applicant/next-of-kin cannot be contacted as a result of any untrue, inaccurate, outdated or incomplete data provided by you.

All applications for burial, cremation, niches and coffin permits are non-transferable. NEA reserves the right to reject any bookings/applications without refund if the deceased details provided by you during the online application are not in accordance with the Death Certificate.


Registered Funeral Director

If you are a registered funeral director, you will receive your company code and account number upon completing the registration with NEA. You are responsible for maintaining the confidentiality of the company code and account number, and are fully responsible for all activities that occur under your company code or account number. You agree to:

  1. immediately notify NEA of any unauthorized use of your company code or account number or any other breach of security,
  2. ensure that you exit from your account at the end of each session.

NEA will not be liable for any loss or damage arising from your failure to comply with this clause.


Termination

NEA may, under certain circumstances and without prior notice, immediately terminate your account and access to the website.

Cause for such termination includes

  1. your breach of the Terms & Conditions or other incorporated agreements, rules or guidelines,
  2. requests by law enforcement or other government agencies,
  3. a request by you (self-initiated account deletions),
  4. discontinuance or material modification to the website (or any part thereof),
  5. unexpected technical issues or problems, and
  6. extended periods of inactivity.

Termination of your account includes

  1. removal of access to all features within the website, including but not limited to the burial, cremation, niche bookings, coffin permit applications and status queries, online monthly transactions etc,
  2. deletion of your company code, account number and all related information, files and content associated with or inside your account (or any part thereof), and
  3. barring further use of the website.

Further, you agree that all terminations for cause shall be made in NEA’s sole discretion and that NEA shall not be liable to you or any third-party for any termination of your account and access to the website.


Indemnity

The applicant agrees to indemnify and hold harmless the National Environment Agency against any legal suits, claims, damages, expenses or costs (including those asserted by third parties) arising directly/indirectly from the online applications for burial, cremation, niches or coffin permits made here.


Disclaimer

NEA does not make any warranty or representation that your use of, or access to this online application will be uninterrupted, timely, secure, free of bugs, free from human tampering or intervention, free from virus or other malicious, destructive or corrupting code, programme or macro, free from transmission errors or otherwise error-free or that there will not be any defects or deficiencies in the online application.

NEA also does not make any warranty or representation as regards the security of this online application and its contents, the access to use of your information captured in or made available through to this online application or use of your information captured in or made available through this online application or accuracy, reliability, completeness or suitability of any information contained in, made available by or exchanged through this online application. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantibility, satisfactory quality and/or fitness for a particular purpose is given in conjunction with this online application.

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