1. What documents do I need before I can make a booking through the Internet?

   a) the Death Certificate of the deceased
   b) your NRIC
   c) NRIC of the next-of-kin of the deceased (if the applicant is not a next-of-kin)

   You will also need to have an Internet Banking account with Citibank, DBS or UOB as payment has to be made via eNETS Debit.
   
   
   

2. What is eNETS Debit?

   eNETS Debit is an Internet-based payment method offered by NETS that enables you to make payment from your bank account using your Internet Banking PIN and ID. Currently, Internet Banking accounts from Citibank, DBS and UOB can be used for eNETS Debit payment. For more information, please visit NETS.
   

   Important Notice:
   Payment using eNETS on Windows XP Service Pack 2, Internet Explorer 6.0 and above
   If you are using a pop-up blocker*, please add the following sites to your list of allowed sites. Otherwise, the relevant transaction pages cannot be displayed, and your transaction request cannot be processed.

   - www.psi.gov.sg
   - www.jxgateway.com
   - dbsd2pay.dbs.com (for DBS/POSB Account holders)
   - uniservices1.uobgroup.com (for UOB Account holders)
   - www.citibank.com.sg (for Citibank Account holders)

   Please click here for instructions on how to change your setting to enable popup blocker on eNETS & related website.

   *A pop-up is usually a small Web Browser Window that appears ("pops up") over or under the Web Browser Window you are viewing. A pop-up blocker (also known as pop-up killer) is a program that prevents pop-ups from displaying in a user's Web browser.

   
   
3. How do I apply for eNETS Debit? Do I need to pay for an eNETS Debit account?

   eNETS Debit is a method of payment. You will be able to make payment via eNETS Debit as long as you have an Internet Banking account with any of the following banks:
   
   a) Citibank
   b) DBS
   c) UOB

   Please check with the respective banks on the application for an Internet Banking account. Upon successful application, you will be given an Internet Banking UserID and a PIN. With the Internet Banking UserID and PIN, you will be able to make payment via eNETS Debit. No additional charges will be imposed on the user for using eNETS Debit to make payment.

   For more information on how to make payment or a demonstration on making payment using Internet Banking account from different banks, please visit NETS.
   
   
   

4. What are the fees involved? Do I have to pay a transaction fee for booking through the Internet?

   No additional transaction fee will be imposed for bookings made through the Internet.

   You will only have to pay for the fee for each service i.e. burial, cremation, niche, coffin permit. The fees and contact details for each service are shown below.

   Burial

Cremation

Crematorium	Address and contact numbers	Office Operating Hours	Cremation Fees
Mandai Crematorium	300 Mandai Road Singapore 779393 Tel: 655 45 655 Fax: 6459 5228	Mondays to Sundays 8:30am to 4:30pm	Adult	$100
			Child under 10 years old	$50

Niche

Columbarium	Address and contact numbers	Office Operating Hours	Niche Fees
Mandai Columbarium	300 Mandai Road Singapore 779393 Tel: 655 45 655 Fax: 6459 5228	Mondays to Fridays 8:30am to 4:30pm Saturdays 8:30am to 12:30pm	Standard Niche: $500* Family Niche: $900* * Niches at government columbaria are allocated sequentially. There will be a $250 selection fee should you wish to choose a different location from that allocated.
Yishun Columbarium (bookings to be done at Mandai Columbarium)	Yishun Ring Road Tel: 655 45 655 Fax: 6459 5228
Choa Chu Kang Columbarium	51 Chinese Cemetery Path 4 Singapore 698932 Tel: 6795 9731 Fax: 6795 0885

Coffin Permit

Contact Details	Coffin Permit Fees
Port Health Office 4545 Jalan Bukit Merah Singapore 159466 Tel: 6222 2585 Fax: 6222 8543 Open 24 hours daily Airport Health Office Singapore Changi Airport Tel: 6543 2515 Fax: 543 1973 Open 24 hours daily	Import Permit	$10
	Export Permit	$10
	Transship Permit	$10

5. How do I confirm I have made a payment? Will I be given a receipt?

   Upon successful transaction, you will receive an acknowledgement page from the Bank, which confirms your payment.

   You will also receive an acknowledgement of payment page from NEA.

   Please print a copy of the acknowledgement of payment page from NEA and bring it together with the other required documents for verification at the relevant booking office.
   
   
   

6. What documents are required for verification?

   a) original Death Certificate, which contains the Permit to Bury/Cremate
   b) NRIC or passport of applicant and next-of-kin of the deceased
   c) Letter of authorization, if the applicant is not a next-of-kin of the deceased
   d) Acknowledgement of payment which was generated upon online payment
   
   
   

7. Can I make any changes to my application once I have submitted and paid?

   Any changes to the date/time of burial/cremation, or changes in niche locations will have to be done at the relevant booking office, together with all the documents listed above. A selection fee may be imposed for changes in niche locations. Please refer to the important information for lease of a niche for more details.

   Do note, however, that all applications are strictly non-transferable.
   
   
   

8. What should I do if my computer hangs while I am making payment?

   If you have received the acknowledgement page from both the Bank and NEA, your transaction has been successful. You may verify the transaction through Internet Banking at your Bank's website. Please contact the relevant booking office to confirm that your transaction has been successful.

   However, if your computer hangs before you reach the acknowledgement pages, your transaction has not been successful. You may verify that no deduction was made from your Bank Account through Internet Banking at your Bank's website. After verification, you may proceed to make online payment via eNETS Debit.
   
   
   

9. The system does not allow me to make any bookings for deceased foreigners.

   Online bookings for cremation, burial, niches, and coffin permit (Import) for deceased foreigners is not allowed. Please contact the relevant booking offices to enquire about making bookings for deceased foreigners.
   
   

10. The NRIC/death certificate of the deceased only shows the year of birth, with no exact dates, but the system does not allow me to key in just the year.

    If the exact date and month of birth is not shown in the NRIC or death certificate of the deceased, please use 1 January as the date and month.
    
    
    

11. Am I allowed to choose the burial plot?

    No. Burial plots will be allocated sequentially on the day of the burial upon verification of documents at the Choa Chu Kang Cemetery booking office. The applicant will have to bring the following documents to the Choa Chu Kang Cemetery booking office for verification. The plot number will be issued to the applicant after verification of the documents.

    (i) original Death Certificate, which contains the Permit to Bury/Cremate
    (ii) NRIC or passport of applicant and next-of-kin of the deceased
    (iii) Letter of authorization, if the applicant is not a next-of-kin of the deceased
    (iv) Acknowledgement of payment which was generated upon online payment
    
    
    

12. What is the difference between a standard niche and a family niche?

    A standard niche can usually contain one standard size urn, and a family niche can usually contain two standard size urns. However, there is no limit on the number of urns to be stored in a niche as long as the urns can fit into the niche.
    
    
    

13. Can I buy a niche online to place exhumed remains, or remains transferred from private columbaria?

    No. You may make the bookings in person at the relevant booking office.